Received Sep 6, 2025
| Type | Name | Manufacturer | Dose | Lot | Route / Site |
|---|---|---|---|---|---|
| UNK | VACCINE NOT SPECIFIED (NO BRAND NAME) | UNKNOWN MANUFACTURER | 2 | — | RL |
Complaint and Claim Letter for Vaccination Error in a Minor. To Whom It May Concern: On August 25, 2025, my son was vaccinated at Health Center. However, on that date, my baby received two vaccines that were meant for another child. When the nurse notified me that he was going to be vaccinated, I told her that he wasn't due for a vaccine; that at the previous appointment, the pediatrician had told me that we were up to date on all his vaccines and the next appointment would be for blood tests and a physical exam. She assured me that he was due for two vaccines and administered them. Then I noticed that the documents she was handing me weren't my son's, and I told her he wasn't on WIC. Apparently, she noticed and took them away from me, saying she'd be right back; I didn't have time to check his name on the documents. But I was already suspicious because I didn't see her again, and another nurse started treating me. I requested the vaccination records, but the vaccines my baby received that day weren't listed. My baby was tired, short of breath, listless, and had no appetite. I no longer had any doubt that something was wrong. I have evidence of how many calls I made without being able to speak with any member of the healthcare team caring for my son. They told me I had to make an appointment, and even though I explained what had happened and that I feared my son's discomfort was due to the vaccines, they told me that I could only have access to the medical team if I made an appointment, and they had appointments for September 12th, and if anything happened to him, I would go to the emergency room. On September 4th, I called, but they didn't answer. I left a message with the nurse saying I needed the results of the tests they had done on August 25th and left contact information. That's how I managed to speak with a nurse. I told her I needed the names of the vaccines my son received that day. She kept me on hold for several minutes. She justified the wait by saying that her computer had shut down and she had to turn everything back on. She told me that the vaccines given were Hib and DTaP, and that they didn't cause those reactions or cause the flu. At this point, I don't trust any information anymore because they were clearly covering up the mistake they made and weren't able to tell me the truth. They lied to me, and I no longer trust anything they tell me unless they show me the vaccination record with the lot, date, inventory, and name of my son or the other child who was due. I have many reasons to distrust that they're telling the truth this time because in another call that same day with another nurse, she told me there were no vaccination records for my son, and those vaccines also don't appear in the record they gave me on August 25th. And then she asks me if I'd spoken with another nurse recently and tells me that I'd already been given the names of the vaccines and if I needed anything else. Not satisfied, I tried to access my son's patient portal and couldn't. I called support and asked for help. When I gave all my son's information to the agent who took the call, he hung up and left the interpreter and me alone. Then I got a call from the clinic. The person identified himself. He told me there had been a vaccination error. I told him that I had already discovered it and that I have an appointment on the 12th to analyze this incident. I need the nurse to accept her mistake and the consequences so she doesn't put another child's life at risk. Because she should have immediately acknowledged her error, and the clinic should have been attentive and monitoring my son's progress after the incompetence of one of its health professionals. I knew that my son had received all the doses corresponding to his age according to the childhood vaccination schedule and his medical record, and I let her know. This error represents an unnecessary administration of vaccines, which can increase the risk of adverse reactions and reflects a serious failure in the pre-immunization verification protocol.
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